Nursing Assistants: The Most Common Complaints

Most Nursing Assistants work very hard to ensure the safety of patients as well as provide them with quality care. However, consumer complaints happen often, resulting in the profession not getting a fair look. Too often the focus is on the negative that takes place during interactions with Nursing Assistants than reporting good staff to the proper people.

One of the biggest complaints about Nursing Assistants by consumers is that they are too rushed. They often have to hurry through bathing and dressing because they have too many demands on their time in a given shift. This often results in patients getting cared for, but quickly and robotically. The personal touch is often smothered in an effort to get it all done.

For patients, simple requests are one of the few perks they have in a medical facility. It also allows they to still exercise some control over their decisions. This is very important to someone who no longer is able to be at home or do basic tasks for themselves without assistance. These requests can be as simple as helping them from the bed to a chair or bringing them a pen and paper to write a letter. It is easy for Nursing Assistants to get side tracked or forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.

Patients don’t like to be kept waiting. It is very hard to adjust to. They may forget they are not the only patient. Nursing Assistants do the best they can to stay on schedule. However, working short staffed and medical emergencies can quickly put them behind schedule. Nursing Assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.

Never discuss a patient with another staff member or family member in a manner that makes the patient feel as if they are not in the room. Speak with them in mind. It is important to carefully choose your words, even when you think they are asleep or in a coma. Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.

One huge area of controversy is that many consumers are uneasy with who quickly a Nursing Assistant can obtain a license. They do not feel there is adequate training time to do an effective job. Federal guidelines require all Nursing Assistant programs to have a minimum of 75 hours of training. The actual amount will depend on the program coordinator and the state requirements for a particular program. However, it is often debated that to be certified as a manicurist, it takes over 1000 hours of training, but so little to become a Nursing Assistant.

Medical facilities and program developers defend the hours required to earn a certificate as a Nursing Assistant. They feel the training builds on an individuals basic concepts of feeding, bathing, and dressing individuals. It is routine tasks we have all done at some point in our lives. They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculums of other programs. In addition, Nursing Assistants are closely supervised by Nursing staff on a regular basis.

Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.

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Certified Nurse Assistants State Board Exam Q&A 2009

  • Questions and Answers Given On CNA Exams
  • Nurse Assistants Study Guide

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Study Guide to pass all state board exams for certified nurse assistants for long term care certification. Best Seller since 1995 for passing all state board exams for Certified Nurse Assistants. Questions and Answers given on exams. Vital information for any care giver, includes professional ethics, medical terminology, CPR, personal patient care, food and nutrition, safety principles, infection control, body mechanics, vital signs…. More >>

Certified Nurse Assistants State Board Exam Q&A 2009

Self-Learning Programs for Certified Nursing Assistants

Self-Learning Programs for Certified Nursing Assistants

Consumer Complaints about Nursing Assistants

Most Nursing Assistants work very hard to ensure the safety of patients as well as provide them with quality care. However, consumer complaints happen often, resulting in the profession not getting a fair look. Too often the focus is on the negative that takes place during interactions with Nursing Assistants than reporting good staff to the proper people.


One of the biggest complaints about Nursing Assistants by consumers is that they are too rushed. They often have to hurry through bathing and dressing because they have too many demands on their time in a given shift. This often results in patients getting cared for, but quickly and robotically. The personal touch is often smothered in an effort to get it all done.


For patients, simple requests are on of the few perks they have in a medical facility. It also allows they to still exercise some control over their decisions. This is very important to someone who no longer is able to be at home or do basic tasks for themselves without assistance. These requests can be as simple as helping them from the bed to a chair or bringing them a pen and paper to write a letter.


It is easy for Nursing Assistants to get side tracked or forget. However, since these simply requests are important to the patient, it is very important that Nursing Assistants follow through with them. Carrying a pen and notepad to jot down requests is a great way to remember them.


Patients don’t like to be kept waiting. It is very hard to adjust to. They may forget they are not the only patient. Nursing Assistants do the best they can to stay on schedule. However, working short staffed and medical emergencies can quickly put them behind schedule. Nursing Assistants have to prioritize, so sometimes helping someone who has fallen is more important than giving the patient a shower on time. Since confidentiality is so important, the Nursing Assistant can’t tell the patient why they are running late.


Never discuss a patient with another staff member or family member in a manner that makes the patient feel as if they are not in the room. Speak with them in mind. It is important to carefully choose your words, even when you think they are asleep or in a coma. Many patients have filed complaints regarding conversations they overheard while Nursing Assistants thought they were sleeping or unresponsive.


One huge area of controversy is that many consumers are uneasy with who quickly a Nursing Assistant can obtain a license. They do not feel there is adequate training time to do an effective job. Federal guidelines require all Nursing Assistant programs to have a minimum of 75 hours of training. The actual amount will depend on the program coordinator and the state requirements for a particular program. However, it is often debated that to be certified as a manicurist, it takes over 1000 hours of training, but so little to become a Nursing Assistant.


Medical facilities and program developers defend the hours required to earn a certificate as a Nursing Assistant. They feel the training builds on individuals basic concepts of feeding, bathing, and dressing individuals. It is routine tasks we have all done at some point in our lives.


They also stress that the clinical hours are hands on training in a medical facility with close observation. This type of training is more effective than just classroom curriculum’s of other programs. In addition, Nursing Assistants are closely supervised by nursing staff on a regular basis.


Nursing Assistants work hard to do an effective job of meeting the needs of consumers. Complaints will continue to be file as long as Nursing Assistants maintain such high workloads. With the demand of this field continuing to grow, it is not likely that the workloads will get anything but larger over time.

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The License Requirements of Nursing Assistants

For those interested in pursuing a career in the medical field, obtaining your certification as a Nursing Assistance can be exactly what you are looking for. While the specifications for licensing vary by state, all programs have basic elements. First, you must be able to pass a background check. This is for the safety of all patients and other staff. Some states only look at felony convictions, while others look for reckless behaviors including harassment, domestic violence, and driving under the influence of alcohol. Most programs also require a GED or High School diploma.

Nursing Assistant programs are generally run by healthcare facilities and local colleges. Contact any such facility for a listing of up coming classes in your area. Generally, the courses run from four weeks to twelve weeks in length. You will be required to complete a set amount of hours of classroom time as well as a set amount of hours of clinicals. These clinicals are hands on practice that takes place at a medical facility. You will not be paid for your hours worked during this training program. Federal law requires a minimum of 75 hours in any program, all of which must be supervised by a qualified Registered Nurse.

Upon completing all of your classroom hours and clinical training, you will then be required to take a Certified Nursing Assistant exam. This exam is held periodically throughout each state. Some agencies will allow you to secure employment as a Nursing Assistant during that period of time between completing the program and your scheduled exam. Often, verification of program completion and verification that you are registered to take the test are sufficient.

This comprehensive exam is made up of two parts, written and clinical. The written part of the test is said to be mainly common sense. The clinical portion will require you to perform a number of techniques that you will be using in your job. You Nursing Assistant program instructor will inform you of items you should be well skilled in for the exam. In addition, forming your own study group and taking online practice tests can help you feel confident as the date of the test arrives.

The Nursing Assistant licensing requirements are designed to ensure everyone obtaining a certification from the program is properly trained in policies and procedures. Precautions are taken for the safety of the patients, their families, and other medical staff members. It is important to understand that the program will only help you to learn the basics of the job. The specific job requirements will depend on the facility you are working for. You will receive either orientation or on the job training at each medical facility you begin employment with in the area of Nursing Assistant.

With the demand for Nursing Assistants very high right now, it is an excellent career to pursue. The demand is anticipated to continue growing, with the biggest demands being in facilities caring for the elderly. This is the result of people living longer on average.

If you have any questions about the Nursing Assistant licensing requirements in your state, contact your state Medical Board by phone or online. The interest also provides you will additional information on licensing, classes, and career development in the area of Nursing Assistant.

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California certified nursing assistant’s course

California certified nursing assistant’s course

Feeding the Dysphagic Patient: A Manual For Nurses, Certified Nursing Assistants and Personal Support Workers

Product Description
If feeding patients or nursing home residents is part of your role as a health care worker, this book is for you. Jam-packed with crucial information on how to safely feed patients with swallowing problems, or dysphagia, this book is a fascinating read but it’s also a reference book you’ll want to keep close at hand. This comprehensive guide is full of practical advice about the basics of dysphagia and dysphagia diets, potential problems associated with dehydration,… More >>

Feeding the Dysphagic Patient: A Manual For Nurses, Certified Nursing Assistants and Personal Support Workers

Avoiding Falls: A Guidebook for Certified Nursing Assistants

Product Description
Falls, whether causing injury or not, are key issues facing long-term care facilities today. Avoiding Falls: A Guidebook for Certified Nursing Assistants realizes the important role nursing assistants have in the care of their clients and that they play a key part in preventing falls. This easy-to-read product aims to raise the awareness of nursing assistants about the different causes of falling; the harmful consequences of falls on the clients’ physical and mental… More >>

Avoiding Falls: A Guidebook for Certified Nursing Assistants

Restorative Care: Fundamentals for Certified Nursing Assistants

Product Description
This comprehensive text provides the content necessary for training nursing assistants to provide restorative care in long-term care facilities, as required by OBRA law. The content includes measurable objectives and interventions to optimize resident care and to enable facilities to gain maximum reimbursement. This text provides all the information necessary to train nursing assistants in restorative care, as well as, the information required to implement a restora… More >>

Restorative Care: Fundamentals for Certified Nursing Assistants

Certified nurse assistants exam: Questions for long term care certification : questions and answers on all state board CNA exams

Certified nurse assistants exam: Questions for long term care certification : questions and answers on all state board CNA exams

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